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Battery won't charge more than 54% in Dell XPS 7390 2 in 1 10th Gen

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    Battery won't charge more than 54% in Dell XPS 7390 2 in 1 10th Gen

    i have 2 laptop Dell XPS 7390 2 in 1 Gen 10 has the same problem
    the Ownership Date missing in the BIOS setup
    battery charge from 0% to 54% then stop
    i try to update bios and manage in bios ( see picture) but it won't charge
    some one who know exactly this problem can tell me how to fix it?
    thanks!!!
    Attached Files

    #2
    Re: Battery won't charge more than 54% in Dell XPS 7390 2 in 1 10th Gen

    I have already seen this problem on a Latitude, it was caused because the ownership date was not programmed. In the bios there is a place to configure it but I don't remember where

    Good luck !

    Comment


      #3
      Re: Battery won't charge more than 54% in Dell XPS 7390 2 in 1 10th Gen

      Originally posted by alext28 View Post
      I have already seen this problem on a Latitude, it was caused because the ownership date was not programmed. In the bios there is a place to configure it but I don't remember where

      Good luck !
      thanks!

      Comment


        #4
        Re: Battery won't charge more than 54% in Dell XPS 7390 2 in 1 10th Gen

        this might help.Try to downgrade the bios .https://www.dell.com/community/Latit...5/td-p/7392871
        All donations to badcaps are welcome, click on this link to donate. Thanks to all supporters

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          #5
          Re: Battery won't charge more than 54% in Dell XPS 7390 2 in 1 10th Gen

          Originally posted by SMDFlea View Post
          this might help.Try to downgrade the bios .https://www.dell.com/community/Latit...5/td-p/7392871
          i try to downgrage the bios but still not charging.
          i can't change ownership tag and ownership date

          Comment


            #6
            Re: Battery won't charge more than 54% in Dell XPS 7390 2 in 1 10th Gen

            have you tried different options like custom ? is there anything in maintenance ?

            Comment


              #7
              Re: Battery won't charge more than 54% in Dell XPS 7390 2 in 1 10th Gen

              Originally posted by petehall347 View Post
              have you tried different options like custom ? is there anything in maintenance ?
              i already change in the bios, load bios to default, downgrade bios version, reset cmos... but still not charging more than 54%
              Attached Files

              Comment


                #8
                Re: Battery won't charge more than 54% in Dell XPS 7390 2 in 1 10th Gen

                i would turn off any power control in the o/s then run it until the battery is completely drained then fully charge . do this 3 times .

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