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Old 05-23-2022, 03:50 AM   #18
Diah
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Join Date: Feb 2013
City & State: SA
My Country: Germany
I'm a: Professional Tech
Posts: 3,547
Default Re: Philips 70PUS7505/12 - Contrasts in image are echoed vertically upwards

Quote:
Originally Posted by Maalobs View Post
I did in fact report this TV to the retailer and from there to Philips last week.
The support ticket was delegated to an outsourced service vendor in Sweden and the initial message I got from them was that they replace PCBs until the TV starts working again.
They hinted that spare parts would take a long time to get hold of and might not be available anymore for this model.
That's when I thought I'd better prepare for the worst and see if there is a reasonable way of handling this myself.
I wrote them a message in the ticket asking them what part they were expecting to replace and got no answer back, so no help from them and they certainly don't do any component level repairs anyway.
Maybe they'll come through and solve this, but if the issue is in the panel, I guess that basically means replacing the entire device.
this is not your problem if there are no parts.. you will get new TV or complete money back.. so dont miss this chance.
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