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Old 09-24-2020, 07:51 AM   #1
black0hackers
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Default Battery won't charge more than 54% in Dell XPS 7390 2 in 1 10th Gen

i have 2 laptop Dell XPS 7390 2 in 1 Gen 10 has the same problem
the Ownership Date missing in the BIOS setup
battery charge from 0% to 54% then stop
i try to update bios and manage in bios ( see picture) but it won't charge
some one who know exactly this problem can tell me how to fix it?
thanks!!!
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Old 09-24-2020, 11:48 AM   #2
alext28
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Default Re: Battery won't charge more than 54% in Dell XPS 7390 2 in 1 10th Gen

I have already seen this problem on a Latitude, it was caused because the ownership date was not programmed. In the bios there is a place to configure it but I don't remember where

Good luck !
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Old 09-24-2020, 10:51 PM   #3
black0hackers
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Default Re: Battery won't charge more than 54% in Dell XPS 7390 2 in 1 10th Gen

Quote:
Originally Posted by alext28 View Post
I have already seen this problem on a Latitude, it was caused because the ownership date was not programmed. In the bios there is a place to configure it but I don't remember where

Good luck !
thanks!
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Old 09-25-2020, 04:11 AM   #4
SMDFlea
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Default Re: Battery won't charge more than 54% in Dell XPS 7390 2 in 1 10th Gen

this might help.Try to downgrade the bios .https://www.dell.com/community/Latit...5/td-p/7392871
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Old 09-25-2020, 05:36 PM   #5
black0hackers
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Default Re: Battery won't charge more than 54% in Dell XPS 7390 2 in 1 10th Gen

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Originally Posted by SMDFlea View Post
this might help.Try to downgrade the bios .https://www.dell.com/community/Latit...5/td-p/7392871
i try to downgrage the bios but still not charging.
i can't change ownership tag and ownership date
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Old 09-25-2020, 05:49 PM   #6
sumi12345
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Default Re: Battery won't charge more than 54% in Dell XPS 7390 2 in 1 10th Gen

hi
can someone please help me for the bios hp omen 15-dc0009ns
thak you
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Old 09-25-2020, 06:38 PM   #7
petehall347
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Default Re: Battery won't charge more than 54% in Dell XPS 7390 2 in 1 10th Gen

have you tried different options like custom ? is there anything in maintenance ?
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Old 09-25-2020, 10:00 PM   #8
black0hackers
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Default Re: Battery won't charge more than 54% in Dell XPS 7390 2 in 1 10th Gen

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Originally Posted by petehall347 View Post
have you tried different options like custom ? is there anything in maintenance ?
i already change in the bios, load bios to default, downgrade bios version, reset cmos... but still not charging more than 54%
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Old 09-27-2020, 12:59 PM   #9
petehall347
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Default Re: Battery won't charge more than 54% in Dell XPS 7390 2 in 1 10th Gen

i would turn off any power control in the o/s then run it until the battery is completely drained then fully charge . do this 3 times .
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