Bought a new Netgear ProSAFE JGS516PE POE switch for a security system; which stopped working for no explicable reason. It's on a UPS, no bad weather, ETC. POE function still powers the cameras, but it will pass no traffic and shows all ports as being unplugged. Definitely an internal issue.
It was still under "warranty", I had all the documentation (receipts), original box, and so on..... The cheese dick excuse I got for not honoring the warranty: "You didn't buy it directly from us or an 'authorized' vendor"..... In my 31 years of tech, I've never had a company use that kind of an excuse on me to duck out of honoring a warranty; they should be absolutely ashamed of themselves.
Word to the wise, avoid Netgear at all costs....spend a couple bucks more for the Cisco.
It was still under "warranty", I had all the documentation (receipts), original box, and so on..... The cheese dick excuse I got for not honoring the warranty: "You didn't buy it directly from us or an 'authorized' vendor"..... In my 31 years of tech, I've never had a company use that kind of an excuse on me to duck out of honoring a warranty; they should be absolutely ashamed of themselves.
Word to the wise, avoid Netgear at all costs....spend a couple bucks more for the Cisco.
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