HP Pro 3500 Series MT home computer

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  • karim011
    Senior Member
    • Nov 2016
    • 117
    • Morocco

    #1

    HP Pro 3500 Series MT home computer

    Hi guys. plssssss. HP Pro 3500 Series MT home computer. all USB Ports not working, but 5V Present . i reflow on southbridge but not result .
    Last edited by karim011; 03-02-2018, 01:31 PM.
  • bazzbarro
    Member
    • Dec 2012
    • 25
    • kenya

    #2
    Re: HP Pro 3500 Series MT home computer

    @karim011 did you manage to sort this i have the same problem kindly share the solution

    Comment

    • mon2
      Badcaps Legend
      • Dec 2019
      • 13898
      • Canada

      #3
      Re: HP Pro 3500 Series MT home computer

      Hi. It is very possible that the upstream usb controller is damaged due esd surge. Have seen many designs where there is zero protection against such esd events. If you have a free expansion slot, consider to buy a host adapter to supply the usb port function. Otherwise you will need to review the chip that is the usb host controller or is the usb hub. Most likely that is the defective component.

      Comment

      • mon2
        Badcaps Legend
        • Dec 2019
        • 13898
        • Canada

        #4
        Re: HP Pro 3500 Series MT home computer

        Are the motherboard soldered usb connectors are also not working?

        Check / reset bios.

        Check the usb cable harness that mates with the motherboard. Is it seated correctly?

        Comment

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