HP Officejet Pro 8620 Printer (Doesn’t print due to “failed or missing print head”)

[L3git]

Hi all, first I'd like to say thank you for taking the time out of your day to help me. So I have this HP Officejet Pro 8620 Printer that doesn't want to print at all. Once I turned the printer on I'm given this message “the print head appears to be missing, not detected, or incorrectly installed. Error Code: 0xc19a0013.” I was wondering if it's still worth repairing and if so what can I do to fix it? I've attached pictures of the message and the printer itself. Thank you again!

[diif]

Re: HP Officejet Pro 8620 Printer (Doesn't print due to “failed or missing print head

Have you tried the steps here ?
https://support.hp.com/us-en/product...ment/c04100778

[petehall347]

Re: HP Officejet Pro 8620 Printer (Doesn't print due to “failed or missing print head

instructions that dont require cookies .. https://www.printerfixes.com/how-to-...de-0xc19a0013/

[CapLeaker]

Re: HP Officejet Pro 8620 Printer (Doesn't print due to “failed or missing print head

You have to take the print head off, disassemble, clean, maybe even resolder a couple of things. This is a very well known issue with these and many YouTube videos about it.

[shovenose]

Re: HP Officejet Pro 8620 Printer (Doesn't print due to “failed or missing print head

I had this problem and went through four print heads til I found one that worked but it would stop working after a while. Toss the printer.