Hi,I purchased a broken macbook air which claims to be not working keyboard/trackpad.
I was hoping to be able to fix it by replacing keyboard/trackpad but it got worse.
1. Macbook came with Catalina
2. Keyboard Backlight was working
3. I tried to update to latest OS through software update and it was having error with updating (download was successful and it went reboot).
4. Error was stuck on boot loop of where It tries update but complaining boot disk blabla
5. So I connected to Apple Configurator 2 to see if I can revive.
6. Magically, I can enter DFU with built in keyboard so not sure if its really keyboard issue now.
7. I tried to revive device but I received 0x3FFF
8. I also tried restore option but same result 0x3FFF
9. I also checked the serial number, backplate and system information reported same serial (I got this when macbook was originally working)
10. When I opened it, I noticed that someone worked on logic board (missing lots of screw)
Apple Configurator 2 shows this error
"The operation couldn't be completed. (AMRestoreErrorDomain error -1 - Failed to handle message type StatusMsg (Generic error)) [AMRestoreErrorDomain – 0xFFFFFFFFFFFFFFFF (-1) [sys = 0x3F, sub = 0xFFF, code = 0x3FFF (16383)]]"
I tried to pull more detailed log but I couldnt find it. (only older version of apple configurator was producing it i guess)
So now, Im stuck. Where should I starts to tackle?
I was hoping to be able to fix it by replacing keyboard/trackpad but it got worse.
1. Macbook came with Catalina
2. Keyboard Backlight was working
3. I tried to update to latest OS through software update and it was having error with updating (download was successful and it went reboot).
4. Error was stuck on boot loop of where It tries update but complaining boot disk blabla
5. So I connected to Apple Configurator 2 to see if I can revive.
6. Magically, I can enter DFU with built in keyboard so not sure if its really keyboard issue now.
7. I tried to revive device but I received 0x3FFF
8. I also tried restore option but same result 0x3FFF
9. I also checked the serial number, backplate and system information reported same serial (I got this when macbook was originally working)
10. When I opened it, I noticed that someone worked on logic board (missing lots of screw)
Apple Configurator 2 shows this error
"The operation couldn't be completed. (AMRestoreErrorDomain error -1 - Failed to handle message type StatusMsg (Generic error)) [AMRestoreErrorDomain – 0xFFFFFFFFFFFFFFFF (-1) [sys = 0x3F, sub = 0xFFF, code = 0x3FFF (16383)]]"
I tried to pull more detailed log but I couldnt find it. (only older version of apple configurator was producing it i guess)
So now, Im stuck. Where should I starts to tackle?
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