Fixing a broken W10 disk remotely

[Nevillet]

Hi All,

I am trying to fix a friends PC that originally had W7 and then was 'upgraded' to W10. It now wont run properly. I have tried repairing it by Windows recovery but it just gets stuck and hangs. Booting from W10 installation disc also hangs.

On the same PC I have now installed W10 on a formated HD and have connected the damaged disc which now appears as F:

Is there a way I can repair the original HD W10 installation remotely in this configuration?

If so what would this technique be called?

Many thanks

[petehall347]

Re: Fixing a broken W10 disk remotely

dont know about doing it remotely but i would try a boot repair first .. something like this one ... https://www.majorgeeks.com/files/det...sk_64_bit.html

[stj]

Re: Fixing a broken W10 disk remotely

like this:

[diif]

Re: Fixing a broken W10 disk remotely

It might be possible to fix remotely, if you know what the problem is.
"Won't run properly" gives no clue as to the issue.

From experience you'll be better off copying over his files and installing 10 from scratch.

[Nevillet]

Re: Fixing a broken W10 disk remotely

I've downloaded and am running the boot repair application disk from MajorGeeks.

The message on the screen is:
'creating a bootinfo summery this may take several minutes'
It's been running for several hours.

My first thought was to copy off the user data and format and reload W10 but it reports that the disk is encrypted.

Using a spare HD ive loaded a fresh version of W10 and created a admin user account using the same name and password as the owner. I've then attached the original HD which has mounted as F:. When I browse F:\users\ and try and copy the directory to the C: drive I get a message: 'You need to provide administrator permission to copy this folder'

[diif]

Re: Fixing a broken W10 disk remotely

You possibly need to take ownership of the files you want to copy before you copy them.

[Nevillet]

Re: Fixing a broken W10 disk remotely

You possibly need to take ownership of the files you want to copy before you copy them.

Sorry, how do I do that?

[SMDFlea]

Re: Fixing a broken W10 disk remotely

Put the original drive on a different SATA port and unplug the other drive.Boot from the win10 install disk again and see if it gets any further.On the next screen click on select repair then troubleshoot

[Nevillet]

Re: Fixing a broken W10 disk remotely

I ran the boot repair app once again and it reported that it had fixed the problem.

I rebooted the original disc and ended up with the same issue where I can log in using an administrator account.

The desktop appears along with the message below:



If I click the OK in the message it just repeats.

Clicking on the Start button does nothing. Same with the task bar search box.

The only way I can shut down the PC is via CTRL+ALT+DEL

Tomorrow I try repairing the HD from the W10 installation disc.
AAMOI why the different SATA port?

[petehall347]

Re: Fixing a broken W10 disk remotely

I ran the boot repair app once again and it reported that it had fixed the problem.

I rebooted the original disc and ended up with the same issue where I can log in using an administrator account.

The desktop appears along with the message below:



If I click the OK in the message it just repeats.

Clicking on the Start button does nothing. Same with the task bar search box.

The only way I can shut down the PC is via CTRL+ALT+DEL

Tomorrow I try repairing the HD from the W10 installation disc.
AAMOI why the different SATA port?

https://www.wintips.org/fix-windows-...in-windows-10/

[Nevillet]

Re: Fixing a broken W10 disk remotely

OK I think i'm getting there, I managed to replace the missing Desktop folder.

I can now navigate to the user files and copy them off. The Windows install is pretty crippled so once all the files are copied off i'll format and reinstall W10.

Many thanks to all.

[petehall347]

Re: Fixing a broken W10 disk remotely

well done

[Nevillet]

Re: Fixing a broken W10 disk remotely

Cheers guys.
I couldn't have got there without your help.
Sincere thanks.

[sam_sam_sam]

Re: Fixing a broken W10 disk remotely

OK I think i'm getting there, I managed to replace the missing Desktop folder.

I can now navigate to the user files and copy them off. The Windows install is pretty crippled so once all the files are copied off i'll format and reinstall W10.

Many thanks to all.

Was this from an update or malware or were you hacked or user error or something else

[brethin]

Re: Fixing a broken W10 disk remotely

It's a common issue when fixing a friend's computer, see his original post.