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Old 11-02-2021, 11:14 AM   #1
Modify_inc
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Default Locked Setup Fails to Unlock with Correct Password - Inspiron 11 3185

I have a Inspiron 11 3185, and in the BIOS setup under Security it shows "Locked Setup", which limits pretty much everything in the BIOS. I'm using bios-pw.org to generate the codes for the hash, but they never work for the Locked Setup password. The codes generated for the System password and the HDD password work fine, but the code for the Locked Setup password always fails. I don't understand, if it works for the first two, why is it not working for the Locked Setup p/w? Since I can't disable it, anytime I reboot, even after a Windows update, I have to go through the hassle of generating the codes for the System and HDD p/ws.

One of the hash code examples given for Dell is -595B, but when I append it to my hash and generate the code, it says it's for Fujitsu-Siemens hexdigits, not a Dell model. Is this normal? The only way I can get the codes to work for the System and HDD is to append my Dell Service Taq code, which it then detects as a Dell Latitude 3540, which is still not my Inspiron 11 3185, but it works for the System and HDD passwords.

I would love to just call Dell and resolve this, but they want to charge me $30 just to give me a code. Seriously, couldn't Dell just as easily provide a way for owners to verify their ownership online, allowing a verified user to simply enter their lock code, and thus receive their unlock code.
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Old 11-02-2021, 02:07 PM   #2
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Default Re: Locked Setup Fails to Unlock with Correct Password - Inspiron 11 3185

I contacted Dell via chat regarding this, and surprisingly, they provided me the password for free even though I was 2 years out of warranty. I noticed the codes Dell provided were alphanumeric while the codes generated by bios-pw.org were numerical only. Though they both were 8 characters long.

I gave them this hash for the Locked Setup: 6901CBFE278B52E0
They gave me two passwords labeled with the same name, which didn't make sense.
The rep wasn't sure, as he said he was just relaying what his support team was providing him. He told me to just try both, and to press CTRL + Enter after doing so.
System Master Password is : 8797ED54
System Master Password is : 7592CDB4

Every time I entered either one of them, it always said it was still invalid, so I was surprised to see the Locked Setup tab was finally gone from the BIOS after rebooting. So now it finally boots straight to Windows, no more System and HDD passwords to contend with.

I would still like to know how to resolve this going forward if this ever happens again and Dell wants to charge me a service ticket.
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