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Old 02-06-2020, 03:55 AM   #1
Dannyx
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Unhappy Asus ROG gl752v dead touchpad

Good day folks. Just thought I'd open up this discussion mostly out of curiosity to see if anyone else had this issue on Asus ROG laptops...or any other laptop for that matter.

The problem is the touchpad is completely dead and I'm suspecting it's a hardware failure: it's not showing up in Device Manager in any way, it doesn't work under Hirens and no amount of restarts and driver reinstalls got it going again. The touchpad has a 4 pin ribbon connector, so I think it's an I2C connection (SDA,SCL,GND,VCC). The ribbon cable looks fine (though this could be misleading and it could STILL be bad) and the laptop had no liquid damage, so the touchpad somehow failed. It's worth mentioning the laptop was booked in as dead and it was reballed by one of our guys here and that brought it back to life indeed, except it's still got this issue....maybe the heat upset something else...

Anyone else had this issue before and if so, have you managed to solve it ? Thank you.
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Old 02-06-2020, 05:42 AM   #2
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Default Re: Asus ROG gl752v dead touchpad

OS version?

Did you installed:
1.ATK Package V1.0.0020 or later
2.ASUS Smart Gesture (Touchpad Driver)?
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Old 02-06-2020, 05:59 AM   #3
Dannyx
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Default Re: Asus ROG gl752v dead touchpad

Quote:
Originally Posted by Vesko356 View Post
OS version?

Did you installed:
1.ATK Package V1.0.0020 or later
2.ASUS Smart Gesture (Touchpad Driver)?
It's currently on Win 10. Yes, I mentioned that: they tried multiple software routes but none worked
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Old 02-06-2020, 06:06 AM   #4
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Default Re: Asus ROG gl752v dead touchpad

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Originally Posted by Dannyx View Post
It's currently on Win 10. Yes, I mentioned that: they tried multiple software routes but none worked
OK, read this:
>>>Troubleshoot problems that occur with ASUS Smart Gesture after upgrading to Windows 10<<<
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Old 02-06-2020, 06:11 AM   #5
piernov
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Default Re: Asus ROG gl752v dead touchpad

Try with a Linux LiveUSB to try to exclude a Windows software issue.
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Old 02-06-2020, 06:20 AM   #6
Dannyx
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Default Re: Asus ROG gl752v dead touchpad

Quote:
Originally Posted by piernov View Post
Try with a Linux LiveUSB to try to exclude a Windows software issue.
I believe Hirens counts as one of those non-Windows platforms which should load the touchpad by default just like a regular mouse.

Also upgraded BIOS to the latest version, forgot to mention that...
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Old 02-06-2020, 07:16 AM   #7
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Default Re: Asus ROG gl752v dead touchpad

Have you installed the Intel Serial IO I2C Driver
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Old 02-06-2020, 08:58 AM   #8
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Default Re: Asus ROG gl752v dead touchpad

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Originally Posted by SMDFlea View Post
Have you installed the Intel Serial IO I2C Driver
Hmm....not sure what these guys installed on it since it wasn't technically my project, so it could be a driver issue after all, though I don't recall an instance where the touchpad wasn't working even under an alternate OS because of a driver issue.....does it happen on ROGs ? :|
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Old 02-06-2020, 08:59 AM   #9
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Default Re: Asus ROG gl752v dead touchpad

I had similar model gl552vw with not working touchpad...although all readings seemed to be fine. I borrowed two touchpads from similar models but they didnt work...i also checked ribbon cable, tried linux, atk, another bios.....but nothing....so i was thinking probably pch or ITE failure...But finally i received another gl552vw laptop that had some other issues...and tried to use that touchpad and it was working fine
So in the end the touchpad was broken with no shorts or any signs of failure that i could find. And interesting that all similar models didnt work on this laptop...

Last edited by myth77; 02-06-2020 at 09:00 AM..
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Old 02-06-2020, 09:01 AM   #10
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Default Re: Asus ROG gl752v dead touchpad

That's why I decided to ask if others encountered this problem...turns out touchpads CAN fail...
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