Thermal camera IRepair RC 10 does not work.

[caribert]

Hello everyone,

I bought from aliexpress a thermal camera IRepair RC 10 and it does not work.
Under Windows 10 it is impossible to install the driver. Under Linux s VID:PID defined in the driver SeekWare.inf is unknown, but we get the name of the devices, visible spectrum camera, infrared spectrum camera.
A hardware problem is most likely.
In the datasheet of GL850G from Genesys logic ( HUB - Universal Serial Bus. ) it says QFN28/SSOP28 only supports 24C02.
But instead we have a C06AB chip, datasheet not found.
If you own this camera and have information about it you will be happy

[Th3_uN1Qu3]

Have you tried installing the camera driver with advanced startup option 7, disable driver signature enforcement?

[caribert]

Thank you for this answer.
Yes, I have tried all the installation options, including disabling the signed driver. But without result.
Here is a video of some of the tricks used to force the installation of the driver.
I managed to install the driver by modifying the VID:PROD of the SeekWare.inf file by deceiving the installer with the vid-prod of the hub and apparently an unidentified device but probably the visible spectrum camera. But of course it did not work with the application.

[sam_sam_sam]

Take a look at this website link page for the “GL850G”

http://www.genesyslogic.com/en/product_view.php?show=21

http://www.genesyslogic.com/en/product_list.php?1st=2

I have a question for you did you buy at this website site link or did you buy it somewhere else

https://www.fanscreate.com/products/...hermal-imaging

If you bought it some where else it might be a clone

One interesting thing I have not found any driver for this device

But if you did buy it from the website site I that I posted email there customer support and see what they tell you about what drivers to use

[caribert]

Thank you for this answer.

http://www.genesyslogic.com/en/product_view.php?show=21
http://www.genesyslogic.com/en/product_list.php?1st=2

Here is the datasheet of the hub, I have studied it from top to bottom.
https://pdf1.alldatasheet.com/datash...YS/GL850G.html

For the driver here is the download site, no DVD provided. Site in http ???
http://irepairbox.com/xzzx

https://www.fanscreate.com/products/...hermal-imaging
At this address we have photos of two different models, the IREPAIR RC10 and the Quianli (both Chinese) and I regret not having opted for the Quianli, but at the time of purchase it was much more expensive. The price has been lowered since replaced by a new model, much less efficient.

"If you bought it elsewhere, it may be a clone."
This is a serious hypothesis, indeed the technical choices are very surprising.
The datasheet of GL850G (hub) indicates SSOP28 only supports 24C02 eeprom not present on the card, but we find a component totally unknown.

I bought this product on AliExpress and the seller is phonefix. To avoid at all costs. Besides, any purchase of a too important value is to be considered with a lot of precautions. The camera was disassembled before sending and it is knowingly that they sent me a defective camera. The cost of a return is such that one hesitates to do it also the pseudo guarantee is an illusion.

Since then I have changed the GL850G hub and the 100uF capacitor but without results.

[sam_sam_sam]

Did you say that you received the device if you have not then file a complaint any way it might not do you any good but it is worth a try and would also try to get the right drivers and software to able maybe use it

I have done this before file a complaint sometimes you get some where and sometimes you do not but you have lost much but a little bit of time

https://litlesitegun.web.fc2.com/gl8...ub-driver.html

Also look at this website page link this might help you might have to open the page a couple of times because of all the adds

https://easysiteisland.weebly.com/bl...usb-hub-driver

[sam_sam_sam]

Originally Posted by caribert

Thank you for this answer
The datasheet of GL850G (hub) indicates SSOP28 only supports 24C02 eeprom not present on the card, but we find a component

I sent you a PM

[caribert]

Originally Posted by sam_sam_sam

Did you say that you received the device if you have not then file a complaint any way it might not do you any good but it is worth a try and would also try to get the right drivers and software to able maybe use it

https://easysiteisland.weebly.com/bl...usb-hub-driver

I have unfortunately validated the reception, despite a dispute from this reception for sending an expensive package without any protection. But in fact you should not validate the reception until you are sure that the product works properly.
I asked for a refund which was refused.

For the driver, the address above is the right one, it is on the head of the camera, IREPAIR RC10 and visible on the photos.

I could not read the message in PM

[diif]

I don't understand, you take a photo of any damage, a video of it not working and if the vendor doesn't refund then Aliexpress do. Your item came with a 15 day free return.

[caribert]

Originally Posted by diif

I don't understand, you take a photo of any damage, a video of it not working and if the vendor doesn't refund then Aliexpress do. Your item came with a 15 day free return.

I am happy for you that this is how it is for you, but in my case it was different. After information the cost of the reshipment was 190 dollars. I thought that this camera had cost me a lot of money, especially since I had no guarantee that an exchange would be better, given the lack of interest of the seller for an expensive and defective product.