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HP Motherboard - BCU Tool access denied

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    #1

    HP Motherboard - BCU Tool access denied

    Hi everyone, I replaced a customers HP desktop's motherboard, first time ever replacing the full motherboard.
    After replacement, when booting up I get the message "Invalid or missing product information" etc, I'll include a picture. When entering the pc will just boot fine, but this doesn't look too professional towards the customer.

    With the help of Google I found out I have to use the Bios Configuration Tool to re-tattoo the serial and such back onto the motherboard, but when I want to do so trough the CMD I get errors saying "access denied". Anyone any experience with this? Thanx in advance!

    This is the video I was following: https://www.youtube.com/watch?v=-GrAg5KXEY4
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    #2
    Re: HP Motherboard - BCU Tool access denied

    https://www.youtube.com/watch?v=es_7skyo88w

    Comment

      #3
      Re: HP Motherboard - BCU Tool access denied

      Originally posted by Jenzo View Post
      Hi everyone, I replaced a customers HP desktop's motherboard, first time ever replacing the full motherboard.
      After replacement, when booting up I get the message "Invalid or missing product information" etc, I'll include a picture. When entering the pc will just boot fine, but this doesn't look too professional towards the customer.

      With the help of Google I found out I have to use the Bios Configuration Tool to re-tattoo the serial and such back onto the motherboard, but when I want to do so trough the CMD I get errors saying "access denied". Anyone any experience with this? Thanx in advance!

      This is the video I was following: https://www.youtube.com/watch?v=-GrAg5KXEY4
      check if you have in Main tab "set machine unique data"
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        #4
        Re: HP Motherboard - BCU Tool access denied

        Originally posted by volinakis View Post
        check if you have in Main tab "set machine unique data"
        What main tab do you exactly mean?

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          #5
          Re: HP Motherboard - BCU Tool access denied

          Can I transfer the bios chip to solve this btw?

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            #6
            Re: HP Motherboard - BCU Tool access denied

            Originally posted by Jenzo View Post
            Can I transfer the bios chip to solve this btw?
            bios setup MAIN tab.
            Last edited by volinakis; 07-21-2023, 03:43 PM.
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              #7
              Re: HP Motherboard - BCU Tool access denied

              Originally posted by volinakis View Post
              bios setup MAIN tab.
              The OP hasn`t mentioned the model number.. ,we could check if there`s an Interactive BIOS simulator ,and post screenshots.
              .
              All donations to badcaps are welcome, click on this link to donate. Thanks to all supporters

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                #8
                Re: HP Motherboard - BCU Tool access denied

                Originally posted by Jenzo View Post
                Can I transfer the bios chip to solve this btw?
                If you transfered the bios chip then you would still have to tattoo it,also the ME firmware would need cleaning if its an Intel model.
                Last edited by SMDFlea; 07-24-2023, 02:02 PM.
                All donations to badcaps are welcome, click on this link to donate. Thanks to all supporters

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                  #9
                  Re: HP Motherboard - BCU Tool access denied

                  Hey, sorry for the late reply on this but I got the BCU tool to work in the end. Thank you everyone for the help!

                  Comment

                    #10
                    Hi Jenzo - I have hte same Access Denied issue - how did you fix this please? I cannot even enable/disable MPM mode as each time it reports Error Code 6 - Access Denied

                    Comment

                    • Jenzo
                      #10.1
                      Jenzo commented
                      12-27-2023, 08:06 AM
                      Editing a comment
                      Hey, I'm very sorry but I can't really remember. I just kept messing around with it until it worked.
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